What Zurich Life needs when someone dies, how to contact them, and what happens next.
Contact the financial adviser who set up the policy, or Zurich's claims team. Send a letter to whichever you contact.
If the policy is assigned to a mortgage lender, Zurich will contact the lender.
Checked against the official information on 28 October 2026. Processes change, so check with them if anything looks different. LegacySteps is independent and is not connected to any of the organisations listed.