What Sky needs when someone dies, how to contact them, and what happens next.
Phone Sky's bereavement team using the number on their help page. Have the account number ready. They can cancel or move the account to another name and will arrange the return of equipment.
Sky Mobile is a separate account and must be notified separately.
Checked against the official information on 28 October 2026. Processes change, so check with them if anything looks different. LegacySteps is independent and is not connected to any of the organisations listed.